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Purchased 910XL Ink Through HP Chat Support - Ink Never Shipped!

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I was told by HP Support in these forms how to contact HP phone/chat support, followed their instructions, and put in an order for 910XL ink. I was sent a secure CC form, provided my CC information, and told the ink would arrive on Dec 3. Not only has the ink not arrived, but I never received an email confirming shipment. What is going on??? I can provide an order #, but I'm not sure if I'm supposed to be sharing that here. 


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You are right to not post private information here.  Thanks.


I cannot even guess what to do (Most of us are not HP people) - so I sent your question for Review.

Hopefully the order / issue can be sorted.

Good Luck.


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