Purchased 910XL Ink Through HP Chat Support - Ink Never Shipped!

[kgrady57]

I was told by HP Support in these forms how to contact HP phone/chat support, followed their instructions, and put in an order for 910XL ink. I was sent a secure CC form, provided my CC information, and told the ink would arrive on Dec 3. Not only has the ink not arrived, but I never received an email confirming shipment. What is going on??? I can provide an order #, but I'm not sure if I'm supposed to be sharing that here. 

Original post: https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/When-will-910-ink-cartridges-be-a...

Chat Link: https://support.hp.com/us-en/contact-hp/product/hp-officejet-pro-8020-all-in-one-printer-series/2420...

[Dragon-Fur]

@kgrady57 

You are right to not post private information here.  Thanks.

I cannot even guess what to do (Most of us are not HP people) - so I sent your question for Review.

Hopefully the order / issue can be sorted.

Good Luck.

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