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‎03-03-2025 10:43 AM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

Not sure is anyone has run into this.  We purchased a printer las week via the HP web site and we were guided through the purchase process by an on line agent.  I asked several times if the new HP printer come with the necessary ink cartridges. I was told several times YES, the printer will come with ink.  So to be safe we ordered, what we thought was an extra set of ink.  When the new printer was delivered it only came with one set of ink, very disappointed that we were not told the truth by the on line agent.

Category:
1 REPLY 1

‎03-06-2025 10:28 AM

HP Recommended

Hi @Turtle1917 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you had an unpleasant experience with the purchase of your printer, especially given the miscommunication regarding the ink cartridges. We will surely look into this. 

 

Could you please share the order number with us in a private message?

 

 In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

.
Sneha_01- HP support
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