cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
64
Flag Post

Solved!

Purple is printer blue

HP Recommended
Color Laserjet MFP M570dn
Microsoft Windows 10 (64-bit)

I recently changed out the cyan (yes, with a HP cartridge), have updated the drivers, cleaned the machine and run it through its paces.  The color test sheet prints out purple, but printing a flyer from Adobe, the purple is blue.

2 REPLIES 2
Highlighted
Level 12
Level 12
6,020 5,973 648 1,531
Message 2 of 3
Flag Post
HP Recommended

Have you printed out the print quality test from the control panel of the printer? If not try that. This test generates a single color page for each cartridge to confirm that each cartridge is working. If the cyan page there comes out properly then you need to look at either driver or program as the probable issue. If the cyan page prints out in purple I would suspect that you have an issue with your magenta cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I should learn to spell first!  The cyan is printing properly, so I guess I will start with drivers tomorrow.  Just strange that is just started happening when I changed out the cyan cartridge.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation