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‎10-14-2020 01:13 PM

HP Recommended
Product: Color Laserjet MFP M570dn
Operating System: Microsoft Windows 10 (64-bit)

I recently changed out the cyan (yes, with a HP cartridge), have updated the drivers, cleaned the machine and run it through its paces.  The color test sheet prints out purple, but printing a flyer from Adobe, the purple is blue.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2020 02:12 PM

HP Recommended

Have you printed out the print quality test from the control panel of the printer? If not try that. This test generates a single color page for each cartridge to confirm that each cartridge is working. If the cyan page there comes out properly then you need to look at either driver or program as the probable issue. If the cyan page prints out in purple I would suspect that you have an issue with your magenta cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎10-14-2020 02:12 PM

HP Recommended

Have you printed out the print quality test from the control panel of the printer? If not try that. This test generates a single color page for each cartridge to confirm that each cartridge is working. If the cyan page there comes out properly then you need to look at either driver or program as the probable issue. If the cyan page prints out in purple I would suspect that you have an issue with your magenta cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-14-2020 02:32 PM

HP Recommended

I should learn to spell first!  The cyan is printing properly, so I guess I will start with drivers tomorrow.  Just strange that is just started happening when I changed out the cyan cartridge.

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