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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Questions about - Ink Recall? - HP 6970 - Printer Ink 902XL

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10-22-2020
06:40 AM
- last edited on
07-14-2021
06:24 PM
by
RodrigoB
Hi there,
I was wondering if it is true that the OfficeJet Pro 6970 - 902XL Ink - has been recalled? I was told this by an Office Depot Sales Associate in-store here in STL, MO. My boss has the OfficeJet Pro 6970 printer. We are going to be needing the 902XL colored ink cartridge replacements soon, but the sales associate told me that it will not be available for some time due to the manufacturer recall? Just making sure this is the correct information? If so, I would be very interested in knowing 1. When will the 902XL ink be available again? and 2. If it won't be available anytime soon, when can my boss expect it to be reconfigured and re-shelved? And 3. What alternative ink should we use, since the 902XL ink is currently unavailable? Please let me know your thoughts, I would be very much obliged! Thanks so much!
10-25-2020 10:47 AM
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