Regional Reset

[mglati]

kindly help me with regional reset code for my hp 3835

[sandytechy20]

@mglati

Welcome to the HP support community.

Did you shift the printer to a different region?

Are you getting any error messages?

Meanwhile:-

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mglati]

@sandytechy20

yes printer was moved to a different region.

Error message:

The indicated catridges are not intended for use in this printer.

I am using genuine new 652 catridges, though

[mglati]

 

[sandytechy20]

@mglati

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.