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‎09-28-2023 08:51 AM - last edited on ‎10-05-2023 07:30 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

Received error message that carriage will not move. Checked for paper jam. There is no paper jam. Unable to access any movable  part on printer  carriage. Cannot  access cartridges. 

Category:
1 REPLY 1

‎10-02-2023 10:41 AM

HP Recommended

@halstatt1

 

Welcome to the HP support community.

 

I understand that you are getting a carriage jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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