Red line on paper when scanning from the document feeder

[Realtrdude]

I have an OfficeJet Pro 8630.  In the past when I would get a red line on the pages, I would clean the glass and lid and the problem would go away.  I'm now finding myself having to clean the machine way too often.  Is there a permanent fix to getting rid of the red line?

[Nal_NR · Accepted solution]

Hi @Realtrdude,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Red line on paper.

Does this happen while copying too? and does this happen from the Feeder as well?

1. Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.
2. Turn the printer off, then disconnect the power cord.
3. Lift the scanner lid.
4. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

   CAUTION: To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

1. Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)
2. White scanner lid backing
3. White ADF scanner lid strip (if present)
4. Glass ADF scanner strip (if present)
5. Main scanner glass
6. Reconnect the power cord, turn on the printer, then close the scanner lid completely.
7. Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

Keep me posted for further assistance.

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