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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Emeric
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Refilled Cartridge does not work

HP Recommended
HP Envy 4500
Microsoft Windows 10 (64-bit)

Hello.

I've just refilled my black HP 301 ink cartridge (for the first time) and I can't get it to work. The printer says the cartridge rack is blocked. If I ignore the message, the printer goes into single cartridge mode (and the rack moves freely once I ignore the message).

I tried rebooting and resetting the printer, removing the black cartridge and putting it back, but it still doesn't work. I even tried removing the color cartridge, but the printer stays in single cartridge mode and tries to print with color only.

If possible, I would like to avoid buying a brand-new black cartridge (hoping it would work). So if someone has some advice, I'll gladly hear it.

Thank you in advance.

5 REPLIES 5
Betty0610
HP Support Agent
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Message 2 of 6
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@Emeric

 

Welcome to the HP Support Community.

 

At this point only buying an HP Genuine ink would work.

 

However, you can try a firmware update as a resort: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

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Emeric
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 Thank you for your answer.

Unfortunately, I tried it and it didn't work.

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Betty0610
HP Support Agent
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We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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Emeric
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It didn't work either. I'll buy new cartridges.

Thank you for your help and your patience.

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Betty0610
HP Support Agent
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15,504 15,486 811 657
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You're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day and stay safe!:)


I am an HP Employee

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