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‎05-05-2021 02:47 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I've just refilled my black HP 301 ink cartridge (for the first time) and I can't get it to work. The printer says the cartridge rack is blocked. If I ignore the message, the printer goes into single cartridge mode (and the rack moves freely once I ignore the message).

I tried rebooting and resetting the printer, removing the black cartridge and putting it back, but it still doesn't work. I even tried removing the color cartridge, but the printer stays in single cartridge mode and tries to print with color only.

If possible, I would like to avoid buying a brand-new black cartridge (hoping it would work). So if someone has some advice, I'll gladly hear it.

Thank you in advance.

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