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MichaelB84
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Message 1 of 2
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Solved!

Region Reset

HP Recommended
HP DeskJet 3720
Microsoft Windows 10 (64-bit)

Hi!

 

I bought a used HP DeskJet 3720 in Europe that was originally bought in China. It is asking for cartridges of type 65, but I bought cartridges of type 304 in Europe because they say that the DeskJet 3720 is compatible. Apparently it isn't, so I would like to change the Region Code of my printer from Asia to Western Europe. I am kindly asking for assistance.

 

With kind regards,

Michael

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
20,019 19,946 1,560 1,832
Message 2 of 2
Flag Post
HP Recommended

Hi @MichaelB84,

 

I'd like to help!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
20,019 19,946 1,560 1,832
Message 2 of 2
Flag Post
HP Recommended

Hi @MichaelB84,

 

I'd like to help!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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