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‎01-08-2024 07:16 PM

HP Recommended
Product: HP OfficeJet Pro 9020 All-in-One Printer
Operating System: Microsoft Windows 11

I purchased my printer in Trinidad and now I am in the US and need to use 962 Ink cartridges.  I believe this requires a region reset to accomplish.  How do I move forward with this process?

Category:
1 REPLY 1

‎01-11-2024 06:54 AM

HP Recommended

Hi @States001,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I will surely help you with the Regionalisation.


To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.


I hope this helps. 


Take care and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


Rachel571 
HP Support
 

.
Sneha_01- HP support
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