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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Region reset and incompatible cartridges

Create an account on the HP Community to personalize your profile and ask a question
03-19-2025 01:41 PM
@DBAinFrance, Thank you for your response,
Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)
Launch HP Smart and click the product ink levels to open the Supported Cartridges window.
Clicking ink levels in HP Smart
Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.
Clicking to the right of the ink levels
The Set New Regions window opens.
Please share screenshot of this window on Private message.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Use the "Copy to Clipboard" feature to paste the values here.
Max3Aj
HP Support
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