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‎09-24-2026 05:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP ENVY Photo 7830 purchased in Europe. I moved it permanently to the United States. The printer is regionalized for HP 303 cartridges, and I purchased genuine U.S. HP 64 cartridges. HP Smart has a hidden "Reset Device Region" screen, and it asks for a reset code provided by support personnel. I need the regionalization reset from Europe to the United States.

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2 REPLIES 2

‎09-26-2026 07:13 AM

HP Recommended

Hi @Andre370,

Welcome to the HP Support Community.

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

 

I request that you please get back to me with the following information so that I can help you change the region settings on the printer.

 

Do you still have the ink cartridges for both regions

Do you have a printer USB cable? or trying to connect via Wifi?

Regional Reset can only be performed on Windows.

Do you have the printer's full-feature software and drivers installed on your PC? Also, please install the HP App

 

Hope this helps!

 

Thanks!

I'm an HP Employee.


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‎09-26-2026 10:45 AM

HP Recommended

Hi VikramTheGreat,

Thank you for your help! 

 

I do have both 303 and 64 HP ink cartridges, but 303 is out of ink and US stores do not stock them. I bought 64 cartridges, but printer which I bought in Europe does not accept them.

 

My printer connected to the computer (Windows 10) trough the USB cable.

I used printer for several years when I was in Europe so all drivers and software installed.

HP Smart App also installed.

 

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