Regional Reset OfficeJet Pro 8710

[ChiaYin]

Hi, I have an OfficeJet Pro 8710 purchased in the US about 6 years ago. I now live in Brazil and the cartridge used here for the same model are 954 instead of 952. I found in this forum some steps to do the regional reset but it seems that I will need some sort of code to set to the correct region. I appreciate any help.

[Sneha_01]

Hi @ChiaYin,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[ChiaYin]

Hi @Rachel571,

Thank you for the response. I have done all the four steps. What is the next thing that I should do?

Actually I opened the reset window but it asks for a new code. I sent you a private message.

Have a nice day.

ChiaYin