Regional Reset from 963 to 962 ink cartridge

[desertfox330]

Hi 

I just moved to Canada with a relatively new HP Officejet 90201 from the middle east where the replacement cartridges are the 963. Here in Canada they are the 962. I would like HP  to do a Region Reset for HP Officejet Pro 9020 to use HP 962 instead HP 963

Regards

Markus

[sandytechy20 · Accepted solution]

@desertfox330

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.