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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mayje9
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Regional Reset

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HP Envy Photo 6252
macOS 10.15 Catalina

I recently moved from the US to Europe and would need to do a regional reset for my printer. My printer continues to read "incompatible ink cartridges".  I currently have HP Envy Photo 6252. In the US, my printer took HP 64 and I believe the equivalent is HP 303. What are the steps to perform the regional reset? Additionally, would the steps be the same when I need to do a regional reset when back stateside? Your help would be greatly appreciated! Thank you in advance!

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Jay_G24
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Hi @mayje9,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Jay_G24
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Hi @mayje9,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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mayje9
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Thank you @Jay_G24 

I appreciate your help and quick response! I have sent the requested information for my printer. 

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Rajesh_FM
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I need to reset region, can you help?

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mayje9
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Have you created your own thread? If so, one of the HP customer service representatives will help you with your regional reset. I wish I could be more help to you, but to my understanding, the regional reset steps are specific to your printer. 

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Rajesh_FM
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ok

i will open new thread.

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GABRIELPCH
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Hi Jay_G24, I need your help to regional reset for my envy 4500. I bought in Spain and Now I am in USA.
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GABRIELPCH
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Hi Jay_G24, I need your help to regional reset for my envy 4500. I bought in Spain and Now I am in USA.
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Jay_G24
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Hi @GABRIELPCH,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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