Regional Reset

[omarmbaraka]

Hello, I bought my printer from France in 2017 and I just moved back to Egypt and brought it back with me. It won't accept the ink cartridge that I bought here because it's a different number but it's the same cartridge. So I need instructions on how to change the region from France to Egypt (Africa). I hope someone can help me because at this point my printer is useless. Thank you!

[Betty0610]

@omarmbaraka

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[omarmbaraka]

@Betty0610

Hey, Thank you for your immediate response.

I followed your steps Printer is already connected using a USB cable, 

I have all the cartridges, 

I already downloaded and installed the full feature software and drivers.

So, what to do next !? 

Thank you in advance I really appreciate your help.  

[Betty0610 · Accepted solution]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!