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‎10-25-2026 09:35 PM

HP Recommended

How can I use perform a regional reset with my HP printer (HP ENVY PRO 6430). I want to use cartridges bought in Hong Kong.

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1 REPLY 1

‎10-27-2026 10:35 AM

HP Recommended

Hi @Raymondki123,

Welcome to the HP Support Community.

We can help you with the regionalization reset for your HP ENVY Pro 6430 so that it can use genuine HP cartridges purchased in Hong Kong.

Before proceeding, please confirm:

  • In which country or region was the printer originally purchased?
  • Has the printer now been permanently moved to Hong Kong?
  • Do you still have the genuine HP cartridges from the original region?
  • Do you have the new genuine HP cartridges intended for Hong Kong?
  • Please note: Regional reset can only be performed on windows Pc.
  • Is the printer connected through Wi-Fi or USB?

Please keep the cartridges from both regions available and do not discard them, & Install the Printer software and HP App on the device. Once you provide the original country or region and the computer details, we can check the applicable regionalization-reset process and assist you with the next steps.

Please do not share the printer serial number, email address, phone number, or other personal information publicly.

Take care and have a good day!

I'm an HP Employee.


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