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‎11-19-2020 02:16 AM

HP Recommended
Product: Deskjet 1515
Operating System: Microsoft Windows 10 (64-bit)

HI i have been using this printer for a while now ( HP deskjet 1515) i have been purchasing hp 650 cartridges, however in my region we have HP 678 cartridges and the dealer said it's compatible. Having installed the cartridge yesterday the printer keeps giving an incompatible error despite the packaging supporting the model. Please help me regionalize the printer as per the forum that what I detected the issue to be. Need your support as the printer is still in pristine condition.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2020 08:40 AM

HP Recommended

@Jonathan95lk, Welcome to the HP Support Community!

 

What is the exact model of the printer?

Refer to this document to know how to find the Product Name or Product Number.

Did you move to a different country?

Region reset is done when the printer and the ink cartridges are from different regions.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎11-20-2020 08:40 AM

HP Recommended

@Jonathan95lk, Welcome to the HP Support Community!

 

What is the exact model of the printer?

Refer to this document to know how to find the Product Name or Product Number.

Did you move to a different country?

Region reset is done when the printer and the ink cartridges are from different regions.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-21-2020 12:37 AM - last edited on ‎11-23-2020 06:59 AM by Retired

HP Recommended

Hi @Kumar0307

 

The printer model is HP Desk jet - ink advantage 1515 (AIO) S/N: [Personal Information Removed], FPU No: B2L57-64001(Regulatory model number: SNPRB-1204-01)

 

I purchased this printer from Dubai along with a good supply of cartridges and moved back to Sri Lanka. However, now that my supply of cartridges is over the dealer in Sri Lanka gave me hp 678 cartridges, having installed it, the printer does not recognize the cartridges. Please help me region reset the printer as I have purchased two sets of cartridges already and it would be a shame to discard them as the printer itself is in pristine condition.


Appreciate your support 

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‎11-24-2020 05:09 AM

HP Recommended

Thanks to Kumar I was able to region reset my printer. Great support!

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‎11-24-2020 06:42 AM

HP Recommended

@Jonathan95lk

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-24-2020 07:06 AM

HP Recommended

Sorry i have a same question, my printer is deskjet 1112, i move from China to Vietnam and now i can not use, new ink not compatible, please help me reset this printer.

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