Regionalization Reset (910 → 912)

[Cap0111]

Hello,

I have an HP OfficeJet Pro 8035, Product Number 3UC66A.

The printer is currently configured for HP 910/910XL/916XL cartridges, but I need to use HP 912/912XL cartridges.

All four HP 912 cartridges are correctly detected by the printer.

I have installed HP Smart and the full HP printer software on Windows 11.

I have also accessed the “Reset Device Region” window in HP Smart. It asks for a reset code provided by HP Support, with fields 41, 42, 43, 44, and 45.

I would like to perform a Regionalization Reset from North America to Europe, Middle East and Africa so that I can use HP 912/912XL cartridges.

Could an HP Support representative please provide the reset codes specific to my printer for fields 41, 42, 43, 44, and 45?

I can provide the information displayed in the Reset Device Region window via private message if required.

Printer details:

• Model: HP OfficeJet Pro 8035

• Product Number: 3UC66A

• Serial Number: available privately if required

• Current region: North America

• Desired region: Europe, Middle East and Africa

• Current cartridge region: 910

• Desired cartridge region: 912

• Operating system: Windows 11

• HP Smart: Installed

• Full HP printer software: Installed

Thank you for your assistance.

[VikramTheGreat]

Hi @Cap0111,

Welcome to the HP Support Community.

I understand that you would like to change the regional settings on your HP OfficeJet Pro 8035 (3UC66A) so that you can use the cartridges available in your current region.

Before we proceed with the regionalization request, I need to confirm a couple of details to make sure we follow the correct process.

1. You mentioned that the printer is currently set for North America and you want to change it to Europe, Middle East and Africa. Which country are you physically located in and currently using the printer?
2. Has a regionalization reset ever been attempted or completed on this printer before?
   If yes, let us know what happened during that attempt and whether you received any error or confirmation message. We do not want to unnecessarily repeat a regionalization procedure without first checking what has already been done.
3. You have confirmed that the HP 912 cartridges are already installed and detected, Windows 11 is being used, and the full printer software is installed. That is helpful information.

Also, instead of HP Smart, use the HP app going forward. Our current setup page for the HP OfficeJet Pro 8035 directs customers to install the HP app for printer setup and support.

The specifications for the North American HP OfficeJet Pro 8035 list HP 910/910XL and HP 916XL as its orderable supplies, which is consistent with the original regional configuration you described.

Once you confirm the country where you are currently using the printer and whether a regionalization reset has previously been attempted, we can check the appropriate next step for the region change.

If we need the information displayed in the Reset Device Region window, we will request it privately. Do not post your printer serial number, regionalization values, or any other sensitive device information publicly in the Community.

Take care and have an amazing day!