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HP OfficeJet Pro 8035 All-in-One Printer

Hello,

I have an HP OfficeJet Pro 8035, Product Number 3UC66A.

The printer is currently configured for HP 910/910XL/916XL cartridges, but I need to use HP 912/912XL cartridges.

All four HP 912 cartridges are correctly detected by the printer.

I have installed HP Smart and the full HP printer software on Windows 11.

I have also accessed the “Reset Device Region” window in HP Smart. It asks for a reset code provided by HP Support, with fields 41, 42, 43, 44, and 45.

I would like to perform a Regionalization Reset from North America to Europe, Middle East and Africa so that I can use HP 912/912XL cartridges.

Could an HP Support representative please provide the reset codes specific to my printer for fields 41, 42, 43, 44, and 45?

I can provide the information displayed in the Reset Device Region window via private message if required.

Printer details:

  • Model: HP OfficeJet Pro 8035

  • Product Number: 3UC66A

  • Serial Number: available privately if required

  • Current region: North America

  • Desired region: Europe, Middle East and Africa

  • Current cartridge region: 910

  • Desired cartridge region: 912

  • Operating system: Windows 11

  • HP Smart: Installed

  • Full HP printer software: Installed

Thank you for your assistance.

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