• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Hello. I have an HP DeskJet 1000 J110a printer running on Windows 10/11.

 

I need a Regionalization Reset to use HP 802 black and tri-color cartridges.

 

I opened the printer's Estimated Ink Levels window using Ctrl + Shift and right-click. It displays a reset-code form requiring codes for fields 41, 42, 43, 44, 45 and 51.

 

I do not have the original cartridges from the printer's previous region.

 

Could you please help me reset the printer's region to support HP 802 cartridges and advise how to proceed without the original cartridges?

 

image-1792689877519.jpgThank you.

3 REPLIES 3
HP Recommended

Hi @Abay3 

 

Welcome to HP Support Community!   

   

We need to perform a regional reset on the printer to resolve this issue.   

   

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.   

  

You can follow the below link to access private chat 

Private Messages - HP Support Community 

  

To perform a printer region reset you need to meet the following conditions:  

  

1. You need to have the printer full feature software installed on your computer.  

2.you only need the cartridges purchased from the new region/country to which you want to reset it to.  

3. Make sure HP App is installed too.  

4. The old cartridges will stop working once the reset is successful, so ensure you deplete the ink before switching to the new region using this reset. 

  

Take care and have an amazing day ahead!

 

Have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

HP Recommended

I looked at my email and there were no instructions in the letter.

HP Recommended

I need passwordregion reset page.JPG

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->