Regionalization reset for 9020 from 962 to 963

[FiroTheHero]

I moved from the US to the Middle East and need to use 963 in my HP 9020. Can you please provide instructions for regionalization reset?

Thanks

Firo

[Sneha_01]

Hi @FiroTheHero,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[FiroTheHero]

Sure I have all the requirements. How do I perform the régionality change? I'm on a mac

[FiroTheHero]

Can you please provide the steps? 

[Sneha_01]

Hi @FiroTheHero,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[FiroTheHero]

This does NOT work and I sent many messages and screenshots. I NEED HELP and I have been waiting for 3 weeks. 

Still awaiting a reply, and no attention is given. How do I speak to a manager? I am so shocked at the lack of responsiveness from HP staff!

[Sneha_01]

Hi @FiroTheHero,

May I know if are you getting my messages in private? Could you please confirm if you are getting messages from HP?

Thank you,

Rachel571 

HP Support

[FiroTheHero]

Yes of course I received all your private messages and replied to ALL of them, and even attached screenshots and asked you many times to give me the exact steps. You never reply to my questions, you just create a new thread every time and ask me something else! 

Could you go back to all my private replies and reply to them? Or forward this to a manager who can actually help me. I have been waiting for you for 3 weeks with no result

[FiroTheHero]

You provided the steps below which do NOT work on a mac. I have asked you at least 5 times to look at the screenshots I sent you and tell me what to do. 

This does NOT work:

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

[Sneha_01]

Hi @FiroTheHero,

Thank you for your response, Looks like the command is not working on the MAC. Which is far from ideal. 

May I know if the Mac is up to date? If yes and you are still not able to get the screen with the values, I believe it will need  one-on-one interaction to fix the issue via remote assistance. 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support