Regionalization reset

[JimGGG]

i also have a notice via email that you have sent a private message, but it seems to be unavailable?

[Betty0610 · Accepted solution]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day 

[JimGGG]

the "Set New Region" window did not open.  here is the results from copy to clipboard:

XXXXX

it now says I need a reset code.  there are 6 boxes each with a number over them... numbered XXXXXX

next step?

[JimGGG]

also how do I reply with a message in private so I can send a screenshot if needed?

I do not see an option.

[Betty0610]

Please delete this information from your public post and send it to us in private. And let us the ink number used to generate these values and the country they belong to.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[JimGGG]

Hi Betty... the problem is that i continue to get this error when I go to that link or try to access private messages.  I've pasted an image, but in case it is not clear, it is a red box with the following text "you do not have sufficient privileges for this resource..."

what now?

[Betty0610]

Please do try again now 🙂