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‎09-30-2024 06:05 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 11

Hi there,

Can you please help me please reset the region for my printer?
I ordered new toner cartridges from HP but now my printer states that those (exact same type and HP sku) are incompatible with my printer. I tried through the HP Smart app to change the region but that option is grayed out for me.

I appreciate your help thank you.

Category:
3 REPLIES 3

‎10-01-2024 07:16 AM - edited ‎10-01-2024 07:17 AM

HP Recommended

Hi @Drmsux,

 

Welcome to the HP Support Community.

Irfan_06-Moderator
I am an HP Employee

1 person found this reply helpful
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‎10-01-2024 11:51 AM

HP Recommended

Hi Irwin6,


Thank you so very much for your reply and assistance. In reply to your questions:
I moved from the Netherlands to the US
My magenta toner cartridge ran out and I ordered a new one through hp.com and encountered this error.

My printer is connected wirelessly and I have the HP Smart app + drivers installed on my Windows 11 PC.
The printermodel is M477fdw (HP Color LaserJet Pro MFP)

 

Hope to hear from you soon Irwin 🙂

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‎10-02-2024 09:20 PM

HP Recommended

Hi @Irwin6 Can you help me out?

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