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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: Removing the ink from smart tank ?

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09-05-2024 02:05 PM
Yes it’s still under warranty but they are replacing the printer but not the ink ?!
I was told by support it would be a reconditioned printer and I would need to “ syringe” the ink out of my printer ???? They would not be replacing the ink .
09-06-2024 12:03 AM
First you will receive a replacement printer, later you will receive shipping label for returning a defective printer. The replacement printer should include new ink bottles, it's close to impossible to syringe all the ink out. In a case you don't receive new ink the syringe is your way.
09-29-2024 02:41 PM
I also will be getting a replacement printer under warranty. They specifically said I have to return my current printer First, before they will send the replacement. They didn't say anything about the ink, but did say I should keep the power cord and any accessories.