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‎07-22-2022 07:09 AM

HP Recommended

My OfficeJet Pro 8270 keeps giving me an error message saying one or more cartridges are missing or damaged. All  of the cartidges have been replaced (several times), electrical contacts have been cleaned - I've walked through suggestions from the virtual assistant but am still getting the same message. 

Category:
1 REPLY 1

‎07-26-2022 01:13 PM

HP Recommended

@MW3915

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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