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‎10-07-2024 11:16 PM

HP Recommended

Hello,

I was given an HP Envy 4501. I was told it worked just fine but needed ink. When I plugged it in, it had a message that said I needed to replace both ink cartridges. I only need black ink, so I removed the color cartridge and went and bought a brand new black cartridge. I replaced the old with the new, but the message remained. I started googling and have done everything that I found suggested. I unplugged it, wait over a minute, and plugged it in. I cleaned the contacts on the cartridge and the printer head. I did a semi/full reset. In fact, I have tried all of these several times, but still have not fixed the issue. 

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