Replaced new ink cartridge and printer has failed

[GerrypFL]

I just replaced the black ink cartridge with a new HP 950XL cartridge and now my printer reports "There is a problem with the printer or ink system."  Contact HP.

Unfortunately, HP does not provide a mechanism to reach out to them for assistance.

Any suggestions?  I am using an HP Officejet Pro 8600 N911g

[Irfan_06]

Hi @GerrypFL,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an ink system error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[GerrypFL]

I am beginning to think that the new Black Ink cartridge i installed was the issue.  I have repeated your steps two times and still end up with the same message of an ink system failure.

I will head to the store and buy a new 950XL cartridge to see if it will correct the problem..

Thanks for your suggestions and your timely response.

[Irfan_06]

Hi @GerrypFL,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[GerrypFL]

As an update, I purchased a new set of ink cartridges from Staples.  After inserting the cartridges the printer acknowledged that the cartridges were HP cartridges and went through a cycle and then gave me a message  "One or more cartridges appear to be damaged K  Remove them and replace with new cartridges."  I took the Black cartridge back to Staples and they gave me a replacement cartridge.  I installed that cartridge and the printer went through the cycle again verifying that it was a valid HP cartridge and immediately displayed the same error message again.

I went to the URL which was supplied in the message and found no solution as to how to correct this error message as I cannot believe that two new cartridges are defective.  Any further guidance is appreciated.

[Irfan_06]

Hi @GerrypFL,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

[GerrypFL]

Irfan,

This is exclusively on the printer as it puts the error message up as soon as it goes through the "ON" cycle.  I am not sure how it could be related to the laptop  The serial number is CN263BR0BP which is for a printer.

Initially I had an empty black ink message.  I replaced it with a new full HP cartridge and got an error that the cartridge was damaged. or there was an issue with the ink system.  I purchased a new HP cartridge and inserted it and after registering it as a new HP cartridge it went through some type of initialization and gave me an error that the cartridge was damaged.  I took that cartridge back and got a new HP cartridge and inserted it only to have the same message appear that the cartridge was damaged.  This is no the third black cartridge I have tried installing.  I replaced all of the ink cartridges in hopes that it was giving me a false positive on the cartridge.  At present the damaged cartridge is displayed and I cannot print anything (even color).  Is there some other type of reset that needs to be done?