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‎07-23-2024 05:08 AM

HP Recommended

Hi. I have a OfficeJet Pro 9020 all in one and bought replacement ink 962.  The printer does not recognize this cartridge and says it uses 964 which does not seem to be available. How do I remedy this situation?

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1 REPLY 1

‎07-23-2024 02:29 PM

HP Recommended

Hi @Richkidd,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are looking for information related to purchasing ink cartridges for your printer.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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