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‎10-31-2025 11:28 AM

HP Recommended

I received a black toner for an HP479dfw that is missing the chip for the printer to recognize it. How does one go about getting a working replacement?

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1 REPLY 1

‎10-31-2025 12:25 PM

HP Recommended

Hello @WilliamTroolin , how are you ?

 

I recommend that you return the toner directly to the retailer where you purchased it and request the correct replacement, one that comes with the chip.

 

Best regards

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