Replacement printer cartridge

[SHicken]

I replaced the ink cartridge with an official HP 61XL carrying in my HP OfficeJet 5252 and a message appears in the printer

 “the indicated cartridges are blocked because they contain non-HP circuitry. Replace to continue printing. More info at www.hp.com/learn/ds.”

 These are authentic HP cartridges. What do I do??

[Raj_05 · Accepted solution]

Hi @SHicken,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering an issue where your HP printer is not recognizing a genuine HP cartridge and giving you an error message about non-HP circuitry, here are some steps you can take to try and resolve the issue.

• Restart the Printer: Sometimes, simply restarting the printer can help it recognize the new cartridge correctly.
• Verify the Cartridge: Double-check that you have installed the correct cartridge model (HP 61XL) and that it is genuine. Counterfeit cartridges can sometimes cause this issue.
• Clean Cartridge Contacts: Turn off the printer and remove the cartridge. Clean the electrical contacts on both the cartridge and inside the printer with a lint-free cloth lightly moistened with distilled water. Allow them to dry completely, then reinsert the cartridge and turn on the printer.
• Update Printer Firmware: Outdated firmware can sometimes cause issues with cartridge recognition. Check if there are any firmware updates available for your HP OfficeJet 5252 printer and install them.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support