Replacing my printer

[sihrentals]

Last week I spent hours trying to solve a cartridge error message on a new cartridge sent to me through my $12.95 monthly plan.  I spoke to many technicians.  Finally I was told to return the printer to HP for replacement.  First I was told a box and label would be sent but that was changed to "package it yourself and use the on-line label at FedEx."  I followed the directions, packaged the printer and went to FedEx:  Receipt # BNOKK00219438 on January 30th.  Package dropped of FedEx Ground 888347011600.

Now I am receiving two messages from HP:  a new cartridge is on its way and I will receive the shipping box and label so I can send the printer back!!

Does anyone know the status of my returned printer and when the replacement will be shipped?

Susan Holloway

Edited

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[Jerry_57]

Hi @sihrentals,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to know about the printer status.

Could you please share the case number with us?

Please send the Product serial number or product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

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To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support