Reset printer region

[pdotcaktes]

I recently moved from Australia to Belgium, and now my printer won't accept ink in the region. Can someone help with this issue?

[Pallipurath · Accepted solution]

Hi @pdotcaktes 

Welcome to HP Support Community!   

   

We need to perform a regional reset on the printer to resolve this issue.   

   

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.   

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.   

  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.  

You can use this link as well:  

Private Messages - HP Support Community 

  

To perform a printer region reset you need to meet the following conditions:  

  

1. You need to have the printer full feature software installed on your computer.  

2.you only need the cartridges purchased from the new region/country to which you want to reset it to.  

3. Make sure HP Smart App is installed too.  

4. The old cartridges will stop working once the reset is successful, so ensure you deplete the ink before switching to the new region using this reset. 

  

Take care and have an amazing day ahead!