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Message 1 of 2
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Flag Post

Reset to printer firmware factory defaults

HP Recommended
color laserjet pro m254dw
Microsoft Windows 10 (64-bit)

I want to downgrade to the previous version because my color laserjet pro m254dw was working with non original hp toner cartridges and after the latest automatic firmware update it doesn't work anymore.

But the printer does not accept any firmware (update or downgrade) while it is not in idle status.

How can I do it?

Can I use the USB Port?

And if not possible, how can I reset it to factory firmware?

Each time you disturb users, you are losing users for the future, please, think about it.

Anybody who buys an hp printer has the right to choose the toner he wants to use.

Doing this, you are "monopolistically" hacking my device.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@V_P_G, Welcome to HP Support Community!

 

Apologies for the inconvenience caused.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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