Resize with HP smart

[Smizzy1]

Hello and thank you in advance for your time I have been using the Hb smart app with my laser printer for years now today when I went to print some photos, it came app different for lack of a better way of explaining period when I try to select a photo and want to go to the preview and before I had options to to manually change the size and other options before printing now that option is no longer showing up and I can't seem to find it question mark How do I go about resizing resizing an image manually like I used to do and why is this no longer available?  Now I only have an option to select from recent work otherwise I have to keep scrolling down I can't go to the main menuyou and choose files or photos as I used to and then it says switch to work question mark and when I try to select that it says this is blocked by my ad man I am not allowed to do that with a personal app.

 I simply want to be able to send an image from selecting print photos from HP smart and then once the image comes up I could for lack of a better term grab it on screen with my fingers and pinch it to squeeze it down to size and it would show the size manually changing until I had the size I wanted how do I go about getting that back question mark thank you again!

[A_Gayathri]

Hi @Smizzy1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your frustration with the HP Smart app and its recent changes. It seems the option to manually resize photos before printing has been removed or relocated. 

Here are some ways you can try to resize your photos:

1. Check for app updates:

• Open the App Store or Google Play Store and search for the HP Smart app.
• If an update is available, install it and see if the manual resize feature has been restored.

2. Explore alternative resizing options:

• Within HP Smart: Although the manual pinch-to-resize might be gone, look for other options like "Fit to page" or "Scale to fit." These might automatically adjust the size to fit the paper.
• Pre-resize the photos: Before sending them to HP Smart, use a photo editing app on your phone or computer to resize the images to your desired size.
• Use the printer's control panel: Some HP printers have a control panel that allows for basic resizing options. Check your printer's manual for instructions

Refer to this document:  HP Color LaserJet Pro MFP M283fdw user manual

HP Smart

I hope this helps. 

Take care and have a good day.

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