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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Resolve bad HP 951 color ink cartridges.

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02-28-2024 12:51 PM
Installed new HP 951 Ink cartridges and get ink, printer error message. If I reinstall empty cartridges printer at least recycles and tells me printer cartridges are empty.
I followed the instructions to correct error message and still get same the results.
Should I just buy a new printer?
02-28-2024 12:58 PM
What exactly is the error message?
Genuine HP cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer. At this point it will likely say "Manufacturer's warranty has expired" To the right of this it will say "See details". Click the "See details" link, which will open another page with more details. Near the bottom of the text will be a paragraph that says :
HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >
Click on the "Dispute this" link which will ask for some additional contact information. Fill out the contact information, then in the bottom section select:
Dispute reason
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