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‎03-02-2026 12:44 PM

HP Recommended

A couple weeks ago my beloved OfficeJet Pro 8600 died. I purchased an OfficeJet Pro 8135 to replace it. Since I always have a back up set of cartridges on hand (new in-the-box, 950XL and 951XL yellow, Cyan, Magenta)  I would like to know if I can send them back to you in exchange for a back up set for my new printer (923 black, yellow, cyan and magenta). The new printer and the back up cartridges for the OfficeJet Pro 8600 were all purchased online from HP.  Here is my PO for the new printer - H312046781 purchased Feb 11th.

 

Thanks,

George Greenfield

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2026 07:08 AM

HP Recommended

Hi @GGreenfield 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for sharing the details.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎03-04-2026 07:08 AM

HP Recommended

Hi @GGreenfield 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for sharing the details.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-10-2026 08:29 AM

HP Recommended

I see 2 messages - they say the same thing - but give no instructions. Can you resend the instructions?

 

Thanks,

George

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‎03-11-2026 10:24 AM

HP Recommended

Sure, let me share the message again.

 

In order to "Exchange Unused, Unopened, In-Warranty Printing Supplies", you need to send an Email to isbescalationteam@hp.com

 

Subject: Request to Exchange Unused, Unopened, In-Warranty Printing Supplies

 

And in the email, you need to provide your contact details and phone number.

 

History of the situation.

 

After sending the email, the concerned team will contact you within 24 hours, excluding weekends and holidays.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
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‎03-11-2026 10:33 AM

HP Recommended

Thank you. I don't know why I couldn't see this message. It answers my questions.

 

THanks,

George

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‎03-18-2026 05:10 AM

HP Recommended

You are very welcome!

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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