Saw a post from 8/2021 but no response. Retrying to get an answer about OJ 5255 printing blank pages

[Lapanda8]

Reposting this from another user (from Aug 2021) as I have the same problem -- Whenever I try to print anything on my HP OfficeJet 5255, including test print sheets, only blank pages are printed. I've cleaned and realigned the cartridges, checked to make sure that the ink levels are sufficient, updated the firmware to the latest possible iteration, deleted and redownloaded the driver software for the printer, and tried resetting the printer to factory settings, but nothing so far has worked. Is there any other potential way I might be able to resolve this issue? HP Print and Scan Doctor hasn't been helping much. For context, the printer is about three years old, and it's been malfunctioning for several months.

Help?

[sandytechy20]

@Lapanda8

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

[s-orion]

Hello Sandytechy20, Please see my post here and a related one I posted separately. I followed your basic recommended step earlier and got the HP response that my warranty had expired , but if I wanted to pay HP to attempt to help me with the error HP has made, they might be able to solve my problem. Otherwise I could join this community, which I have.done. My feeling is that having me as a customer pay HP to try to figure out their error is very poor, if non-existent customer service. However, it is the current trend of many companies trying to represent they provide good customer service, while providing poor or no effective service.

[sandytechy20]

@s-orion

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.