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‎07-25-2021 02:50 AM

HP Recommended
Product: HP Envy 6022
Operating System: macOS 11.0 Big Sur

Hello, i got my new cartridges from instant inkt.

 

changed my cartridges and printer says its not an hp cartridges.

I did everything i should like cleaning the printer heads and stuff. but keeps giving me the error.

 

Hopefully someone can help me.

 

greetings Yentl

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2021 04:32 AM

HP Recommended

I recommend you to contact the HP Support Team regarding a replacement.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎07-28-2021 07:12 AM

HP Recommended

@YentlB

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get the error message?

 

Let me know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎07-28-2021 01:27 PM

HP Recommended

Hello Betty,

 

I bought a new one And this one works. 

What i have to do with the full cartridge that isnt working?

 

greetings

Was this reply helpful? Yes No

‎07-31-2021 04:32 AM

HP Recommended

I recommend you to contact the HP Support Team regarding a replacement.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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