Seeking for region reset code

[Bbz5]

 Hi! I would like to reset country for my printer HP 1510 from Singapore to Indonesia. I already have the new cartridges from the new country installed, but the printer doesn’t recognize them.

I’ve managed to reach the step where the set new region window opens and I need to input code from support personel.

Any assistance would be appreciated, thanks!

[Kuroi_Kenshi]

Hi @Bbz5,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

On the set new region window where it says "Enter reset code provided by the support personnel" under each of these boxes:

Box 41 - Box 42 - Box 43 - Box 44 - Box 45

Enter these numbers in each of the above boxes :1014-9690-9958-6279-2927

1. Once you enter the value you will get a 5 digit value below the code you have entered in box 51.

2. If the box 51 value is 54031 then click OK.

3. If it doesn't match then take a picture of the screen and send it to me.

4. Once you click on OK, you should get a message "Device region reset succeeded" restart the device and check if that works.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on 

"Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Bbz5]

I’ve tried the code and got the same value in box 51. But I got a message “an error has occurred”. Could you please advise what should I do?