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‎01-30-2026 03:14 PM - edited ‎01-30-2026 03:18 PM

HP Recommended

I purchased an HP DeskJet 1400e series printer new a few years ago. After replacing the ink cartridges I lost wireless connectivity, and then received an error. According to everything I found online the error means that I need set up cartridges… but I do not have setup cartridges. The printer will not complete initialization without them. I need replacement setup cartridges so I can finish first-time setup and use the printer.

 

 I’ve tried chat, calling and speaking with AI and was disconnected while being transferred to a live agent.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2026 12:41 AM

HP Recommended

Hi @JJ202601 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=78amsNCo_Rw&ab_channel

  •  

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_dodecaedroh.gif

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-31-2026 12:41 AM

HP Recommended

Hi @JJ202601 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=78amsNCo_Rw&ab_channel

  •  

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_dodecaedroh.gif

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-31-2026 06:32 AM

HP Recommended

Thanks - that got rid of the error. However it still won’t reconnect to the internet for wireless. 🫤

1 person found this reply helpful
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‎02-02-2026 03:24 AM

HP Recommended

Hi @JJ202601 

Ok, then follow steps from the next video to setup your printer with Wifi network:

>> https://www.youtube.com/watch?v=OSTyslra4p8

 

Reference: HP Deskjet 4100e - User Guide - Network connections page 91

>> https://h10032.www1.hp.com/ctg/Manual/c07043347.pdf

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_dodecaedroh.gif

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

1 person found this reply helpful
Was this reply helpful? Yes No
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