Setup Ink Not Functioning

[nomadlyca]

Bought HP photo envy 7155

set up ink cartridges full and unused but colour cartridge will not print

tried every suggestion virtual assistant gave, cleaned cartridges etc

No cartridge error coming up, reads as full and no problem

What can I do? I bought as a backup printer so past time I can return grrrr

[Kumar0307]

@nomadlyca, Welcome to the HP Support Community!

I understand the printer is not printing in color.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps:

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Clean the ink cartridges up to 2 times and print a quality report to check the result as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

(step 10 and 8 respectively)

If the issue persists, you may have to replace the color ink cartridge. If the ink cartridge is under warranty, please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!