Shadow printing Officejet 4500 after cartridge change

[jfuentesve]

After changing a cartridge, it started to print shadowed text, vertical shadow. The weird thing is that printing from mobile Samsung devices and from Mac computers, it is the same, but copying if fine, test print pages are fine, alignment is fine, it's only when printing documents. I have used Adobe readers, Preview, seems. I Have seen people having mixed similar behaviors, but the common thing is the cartridge change, that seems to expose a software, driver or firmware issue. I can't fix it, is this a programmed obsolescence issue? Please help, i don't wanna polute the earth throwing away a working printer due to a driver+firmware bug that is fixable...

[sandytechy20]

@jfuentesve

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[jfuentesve]

I little bit more insight. I found that if printing black and white only, there's no shadow. This only happens when printing in color, which tells that the cartridges are missaligned, I dont tjinkni bouhht the wrong cartridge model, but is it possible that new cartridges somehow inject from a slightly different position in the header? If both cartridges had the same injection position then this problem wouldn't happen. I don't know of a way to print with the color cartridge only, I'll try again some other time, I had to move on and bought a new printer but still will try to figure out and find the solution for this now very common issue that so many people are facing.