Smart tank 515 printhead change

[Damir8888]

Hi there. I have wanted to change my HP Smart Tank 515 black printhead, but I can not seem to get the heads to the center. When I open the service doors, exclamation mark shows up on the display and the printheads stays to the far left corner. Can anyone help me?

[sandytechy20]

@Damir8888 

Welcome to the HP support community.

I understand that you are unable to change the cartridge, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Damir8888]

Hi there, thank you for the reply, but this doesnt help me with my Smart Tank 515, because it doesnt have service doors on top, just in fornt and the printhead is in far left, I cant get it to stay in middle service position?

[sandytechy20]

@Damir8888 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Pallywood]

So what is the answer to access the printheads?

[Rainbow23]

Hi @Pallywood,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with replacing the printhead of your HP Smart Tank 515 printer.

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!