Sold Out of Date Catridge

[mira22jmc]

I purchased ink through the HP Store on Amazon in January of this year (2024). The cartridge date on the bottom is from 2020. The catridge will not work in my printer due to being out of date. Amazon redirects me to HP to discuss the unusable cartridge. I'd like to know how to have the cartridge replaced as it was sold to me after being out of date.

[Dragon-Fur]

@mira22jmc 

Welcome to the HP English Community --

I am not aware that the HP Store maintains a website within Amazon.

?

The HP Store is at the HP Store Website.

True - All kinds of merchants sell products on Amazon.

Should an Amazon merchant claim to be the HP Store -- and is not -- that should be reported to Amazon.

If you believe you purchased the product from HP, I suggest that you contact the HP Store Customer Service department.  Have your receipt information ready.

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I've notified our Moderator team of your concern. 

Should there be a followup response, look for a message here before the agent uses other methods to contact you.

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