Streaky printing

[SNC1]

We have 2 of the same printer in our office and both are having the same problem - brand new ink cartridges but we are getting vertical lines when we print photos. I used both the printer's printhead cleaner (multiple times) plus moved the printhead back and forth over a moist paper towel. I also made sure my firmware was up to date. I am at my wit's end, these printers are only 2 years old! 

[Betty0610]

@SNC1

Welcome to the HP Support Community.

Does this only happen with photos? Are your copies coming out well?

Let us know 🙂

Thanks!

[SNC1]

Thank you so much for your response. Green and blue (pictures and writing) are what seem to have the biggest problem. Copies look the same as printed material. Here's a picture, this is what happens with everything.

[Betty0610]

If this is happening on copies too, it could be a hardware issue. I recommend you to contact the HP Support Team regarding this

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!