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‎03-17-2022 07:41 PM

HP Recommended
Operating System: iOS

Ink cartridges are stuck on right side and I am unable to easily move them to center  in order to change Ink

cartridge. 

Tags (1)
Category:
1 REPLY 1

‎03-21-2022 01:23 PM

HP Recommended

@Sheferrgy

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

  1. Turn off the printer, and then disconnect the power cord.

  2. Open the cartridge access door to get to the carriage inside the printer.

    EXAMPLES OF A CARTRIDGE ACCESS DOOR

    Examples of printer door locations

  3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

    EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

    Example of a printer with paper debris in the carriage path

  4. If the carriage has a latch, gently press it down to make sure it is locked into place.

    CAUTION: 

    Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

    EXAMPLES OF THE CARRIAGE LATCH

    Example of the carriage latches

  5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

    CAUTION: 

    Do not force the carriage to move if it is locked or stuck. This can damage the printer.

  6. Close the printer door.

  7. Reconnect the power cord, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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